Refund policy

Last Updated: September 30, 2026

At Mechora, we want customers to have a clear and straightforward experience when purchasing furniture from mechora.us. This Return and Refund Policy explains the conditions and process for eligible returns, refunds, and exchanges.

1. Return Period

Eligible products may generally be returned within 30 days of the delivery date.

To start a return, please contact us within 30 days of receiving your order. Do not send an item back before receiving return instructions from our customer service team.

2. Return Conditions

To qualify for a return, the product should generally:

  • Be returned within the applicable 30-day return period.

  • Be in its original condition.

  • Be unused or only minimally handled.

  • Not have stains, odors, excessive wear, or other damage caused after delivery.

  • Include original parts, hardware, accessories, and instructions where applicable.

  • Be properly packaged to help prevent damage during return transportation.

Furniture that has been assembled, modified, altered, damaged, or heavily used may not qualify for a return.

3. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Final-sale items

  • Customized or specially made furniture

  • Products that have been used extensively

  • Products damaged after delivery due to misuse or improper handling

  • Products missing essential parts or accessories

  • Items that cannot reasonably be resold because of their condition

Any product-specific return restrictions will be communicated on the applicable product page or at checkout where appropriate.

4. Change-of-Mind Returns

If you change your mind about a furniture purchase, you may request a return within the applicable return period, provided the product meets the return conditions.

For change-of-mind returns, the customer may be responsible for applicable return shipping, freight, pickup, handling, or other return-related costs.

Because furniture can be large or heavy, return transportation costs may be higher than standard parcel shipping.

5. Damaged or Defective Products

If your furniture arrives damaged, defective, or with a manufacturing-related issue, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Photographs of the shipping packaging when relevant

  • Any other information reasonably requested by our customer service team

Please keep the original packaging until the issue has been reviewed.

Depending on the circumstances, we may offer a replacement, replacement parts, repair, refund, or another appropriate solution.

6. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us promptly.

We may request photographs of the item, packaging, shipping label, and other relevant information to verify the issue.

If the incorrect item was sent by us, we will work with you to arrange an appropriate resolution.

7. Return Authorization

Please contact us before returning any product.

Our customer service team will review your request and provide return instructions when the return is approved.

Returns sent without prior authorization may be delayed or may not be accepted.

8. Return Shipping

For eligible change-of-mind returns, the customer may be responsible for return shipping or furniture pickup costs.

For products that arrive damaged, defective, or incorrect due to an issue attributable to Mechora, we will review the circumstances and determine the appropriate shipping or return arrangement.

Customers should not independently ship large furniture items back without receiving return instructions.

9. Refund Process

Once an approved return is received, the product will be inspected to determine whether it meets the applicable return conditions.

If the return is approved, the eligible refund will generally be issued to the original payment method.

The refund amount may be adjusted where applicable for return shipping, freight, pickup, handling, or other costs that are the customer's responsibility under this policy.

10. Refund Timing

After a refund has been approved and processed by Mechora, the time required for the funds to appear in your account depends on your bank, card issuer, PayPal, or other payment provider.

Please allow additional processing time for your financial institution to complete the refund.

11. Exchanges

If you would like to exchange an eligible product, please contact us before returning the item.

Depending on product availability and the circumstances of the request, we may offer an exchange or another appropriate solution.

If the replacement product has a different price, the applicable price difference or refund may apply.

12. Products Returned in Unsatisfactory Condition

If a returned item shows damage, excessive wear, stains, odors, missing parts, unauthorized modifications, or other conditions that make it ineligible for return, the refund may be reduced or denied.

We may provide information about the condition of the returned product when applicable.

13. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have not entered processing or shipping may generally be canceled.

Once an order has been processed, shipped, or transferred to a carrier, cancellation may no longer be possible. In such cases, the applicable return procedures may apply after delivery.

14. Delivery Refusal

Customers should not refuse delivery simply because they have changed their mind about a furniture purchase.

If an eligible return is needed after delivery, please contact us and follow the return instructions.

Refusing delivery may result in additional shipping, freight, return, or handling costs.

15. Return Abuse and Fraud Prevention

Mechora reserves the right to review unusual or repeated return activity.

We may decline a return or take appropriate action where there is reasonable evidence of fraud, abuse of the return process, intentional product damage, or violation of this policy, subject to applicable law.

16. Contact Us

To request a return, refund, exchange, or assistance with a damaged or incorrect order, please contact us:

Email: sales@mechora.us

Phone: +1 (661) 623-7735

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (ET)

Address: 411 Philippine Ave, Taft, CA, 93268, United States

Please include your order number when contacting us about an existing purchase.